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COVID-19 Information AND TERMS AND CONDITIONS FOR CUSTOMERS

VertigoMTB is taking all necessary Health and Safety precautions as advised by Tasmanian Government guidelines.

Please read the following as procedures may have changed.

Changes to our procedures:

  • Please do not come if you have cold or flu symptoms
  • Please remember all social distance practices still apply
  • Please follow any instructions given to you by our crew and be patient as procedures may have changed.

Changes to our bike hire:

  • Please bring your own helmet and gloves.  Disinfectant treated helmets available on request. Gloves available to purchase in-store.
  • Bike Hires are now required to be returned before 4:30pm to allow for extra wash down procedures. Your cooperation with this is appreciated. Penalty costs may be applicable for late returns.

Covid-19 Changes to Terms and Conditions for Customers

If you are unable to travel and keep your booking dates, we offer to put your order ON HOLD until you are able to reschedule. If you choose On HOLD, we will re-instate your booking and transfer the original paid price for another date in the future. 

The pricing paid will be held as per original booking. Once you have new travel dates, we will assist you in re-instating your booking with us. For more information or to speak to someone about the above circumstances, please email to bookings@vertigomtb.com.au or call on 0488 463 333.

We look forward to your return and to assisting you with a great Derby experience as always.

– Buck, Jude and the Crew at VertigoMTB